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Date: Fri, 24 Nov 2006
Subject: RE: leaded glass SHIPPED
To: Marian Eide
I just had to let you know that I received my custom-made stained glass window and installed it. WOW!! Your work is absolutely astounding....simply beautiful! VERY, VERY professional. Worth every single penny and I thank you for such a great job. Also, even though the packaging was second-to-none...thanks for using Fed-Ex instead of UPS. Speaking from experience, Fed-Ex handles packages with MUCH more care than UPS. As a result...it arrived in perfect condition without even a scratch on the outside of the create. Very Impressive!
[SIDE BAR: 11 years ago UPS destroyed 2 beveled windows on their way to New York. After messing around with us for a couple of months, they finally said, " we don’t insure glass."
Well, we paid for insurance! We have not used them for one single shipment since that date. Not a big loss to Brown, but if more people took a stand, UPS might feel the hit.]
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